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We know buying unique pieces online requires accurate products availability by trusted merchants. Thanks to our product reservations program, you can shop the world’s most sought after pieces with confidence. As long as you reserve products via the Luxsens secure checkout, we will try our best to reserve the item for you with the dealer.
In the unlikely event you make a purchase through our secure checkout and receive an item that is sold, we want to make it right. We will work with you and nearby and worldwide dealers to search for a similar item for you, whether that be arranging for a reservations refund, or a replacement of a similar item from one of our trusted dealers.
Product reservation is a part of our commitment to Luxsens customers.
You can view the current status of any Luxsens product reservations on the email confirmation we have sent to you. Please check your email inbox and spam folder.
Please add [email protected] to your contact list to ensure our email reach your inbox.
This email has your products link which is accessible from your email so you can trace back anytime.
Our Luxsens team members will email you an order status as soon as we hear back from the dealer. To notify you when an item is ready for pickup.