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Support Center

Item Listing

HOW OFTEN DOES THE MERCHANDISE ON LUXSENS CHANGE?

Weekly. Our dealers are passionate about update their stores with fresh inventory. Our dealers are in the business to always collect the next hottest and rarest things. Certain rare and unique items get reserved quickly. This is why our reserve button works out so well. Because to get the best items out there, you have to act fast!


CAN I FIND OUT MORE INFORMATION ABOUT AN ITEM?

Yes most definitely. Just click the “CONTACT US" link on every item detail page. Our dealers and LUXSENS team are extraordinarily knowledgeable about their merchandise. Sharing the best luxury items on earth is our passion.


ITEMS CONDITIONS

Generally, condition is very important in assessing value. The more rare and vintage an item is, the more tolerance there is for wear and tear conditions.


HOW COME AN ITEM IS ON THE SITE, BUT WHEN I CONTACTED A DEALER HE SAID ITS ALREADY SOLD OR OUT OF STOCK?

This unfortunately happens from occasionally. All our dealers and consignment boutiques have actual brick-and-mortar stores. Sometimes it happens when someone bought the item in person before the dealer had a chance to remove the stock from LUXSENS. We work closely with our dealers partners to try and keep all item listings as live as possible. That’s why we believe in building better and greater technology to create this live data network.


I HAVE A QUESTION ABOUT THE AUTHENTICITY OF AN ITEM

We take products authenticity very seriously and we work with authenticity experts to proactively screen all items and investigate any concerns that our customers raise. If you believe any item you've seen or purchased from our dealers is not described accurately, please email support. We will be more than happy to assist.


I CAN’T FIND AN ANSWER TO MY QUESTION

We know there will always be more questions than answers, so please email our support team.




WELCOME TO LUXSENS

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